FAQ

1. What products does Pineapple Style offer?

Pineapple Style offers a diverse selection of decorative items and home furnishings, including vases, candle holders, storage solutions, textiles and more.

2. Does Pineapple Style also offer the eco-friendly products?

We offer a wide range of sustainable and eco-friendly products. Sustainability is important to us. We make it a point to offer products that are durable and environmentally friendly. Please check out the corresponding category "Sustainable & Durable" in the inspiration section.

3. Are there exclusive offers for members?

Yes, as part of our Pineapple Style community, members get access to exclusive offers, promotions and discounts.

4. What payment options do you accept?

We accept different payment options including credit cards, PayPal, bank transfer and more.

5. What is the shipping process?

The shipping of your products is done swiftly and securely. We use reputable shipping services such as the Post, DHL, UPS, GLS, DPD, etc., depending on your country of residence.

Thanks to our two warehouses located in Liechtenstein and Germany, we endeavor to deliver your order as quickly as possible.

Further details can be found in the "Delivery" section and in our terms and conditions.

6. Which countries does Pineapple Style deliver to?

We deliver to all countries of the EU as well as to Switzerland and Liechtenstein. If your country is not listed, we recommend you to have a look at our delivery conditions. If your region is not included, feel free to contact our customer service to discuss the possibility of delivery. Your satisfaction is our top priority.

7. Can products be picked up in person?

Yes, of course. You are welcome to pick up your products in person at our main office in Liechtenstein or in our warehouse in Germany while enjoying a cup of our delicious coffee or a tea from our Ayurvedic tea collection.

8. Is shipping free of charge?

From a purchase value of EUR/CHF 60 we offer free shipping. In certain countries, such as Cyprus and Portugal, free shipping applies only from a value of EUR 100. We invite you to check our shipping conditions to get all the details. Your satisfaction is important to us.

9. What is the return policy?

We offer a 28-day return guarantee with free return shipping. You can find more details in our returns policy.

10. Who covers the shipping costs in case of a return?

The original shipping costs are generally non-refundable.

11. Who covers the return shipping costs?

Pineapple Style covers the return shipping costs for you.

12. What happens if no shipping fee was shown separately at checkout?

In this case, we reserve the right to deduct a standard shipping fee from the refund amount.

13. When does Pineapple Style also cover the shipping costs?

Pineapple Style covers both the shipping and return costs if the return is due to an error on our part, in particular in cases of: (a) incorrect delivery (b) damaged items.

14. Will I be informed about the status of my order?

Yes, you will be notified by email about the status of your order, including shipping confirmation and tracking information if requested.

15. You have found a matching item in our shop and it is currently not available?

No problem! Even though the item you want is currently out of stock, you still have the option to order it. The delivery conditions and estimated delivery time will be displayed during the ordering process. The fact that the item is currently out of stock indicates that there is limited stock due to high demand. We are working to have the product back in stock as soon as possible to fulfill your requests. Delivery time varies depending on product availability and may take a few days or weeks. We want to make sure you get the item you want and are happy to answer any questions you may have about ordering and delivery.

16. Can I contact customer service?

Yes, of course you can. Our customer service team at [email protected] is available to answer any questions or concerns you may have. You can reach us via Mon-Fri from 10am to 7pm.

17. The contents of my shipment are damaged or missing. What can I do?

If the contents of your shipment are damaged or parts are missing, please contact us via email at [email protected]. Please send us 4-5 photos of the packaging and the damaged items.

Important: A transport damage can be either visible or hidden, depending on whether only the packaging or also the contents have been damaged. P

lease inspect each package carefully upon receipt!

If a package arrives visibly damaged (open transport damage), please refuse acceptance and additionally document this with the delivery person (photos, emails, etc.).

However, hidden transport damage can occur when the packaging is externally intact, but the contents are damaged and this damage is only visible after opening the packaging.

In this case, please proceed as follows:

a. Request the damage report form from us via email and fill it out completely.

b. Print out the completed form and sign it, then submit it along with the damaged shipment (including all components present) at a post office (DHL, UPS, etc.).

c. After the damage has been assessed at the relevant package center, you will receive the inspection result in approximately 10-15 days after we receive your claim.

d. Afterward, you will either receive a replacement item or a refund of the purchase price.

Please note: Damage or loss of contents must be reported in writing within 5 days of delivery.

18. How do I get inspiration for using the products?

Visit our inspiration section and follow us on our social media to get inspiration, tips, and styling ideas for using our products in your home.

19. Can I delete my account with Pineapple Style?

Of course, you can have your Pineapple Style customer account deleted at any time without giving any reason. If you want to delete your account, please contact our customer service by e-mail.

Do you have any further questions? Do not hesitate to contact us - we will be happy to help you!