General Terms and Conditions

1. GENERAL AND SCOPE OF APPLICATION

1.1 These Terms and Conditions of Pineapple Style GmbH (hereinafter "Seller"), apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter "Customer") concludes with the seller with regard to the goods offered for sale by the seller in his online store www.pineapple-style.com (hereinafter "Online Shop"). The Seller does not accept any other contractual terms. If working days are specified as deadlines, this shall be understood to mean all weekdays with the exception of Saturdays, Sundays and public holidays.

1.2 For contracts for the delivery of vouchers, these GTC apply accordingly, unless otherwise regulated.

1.3 For the purposes of these GTC, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

1.4 An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.

2. BECOME A MEMBER OF PINEAPPLE-STYLE.COM

2.1 The "Member Area" in the online store is not freely accessible, but exclusively accessible to a registered group of members. Registration as a member is free of charge on pineapple-style.com and can be cancelled at any time. The membership entitles to use the Private Sales and Early Access offer in the Online Shop.

2.2 For registration as a member, the Customer is requested to provide personal data. The data must be complete and truthful. After the completed registration process, the Customer will receive a confirmation of registration by e-mail. The Customer is obliged to treat the access data confidentially and to protect them from access by third parties. The Seller reserves the right to refuse or terminate registrations at any time without giving reasons.

2.3 In the "My account" section of the online shop, the Customer can view his orders, manage returns and change and save his own data and subscriptions to newsletters.

3. CONTRACT

3.1 The product descriptions contained in the online store of the seller do not represent binding offers on the part of the seller, but serve to submit a binding offer by the Customer.

3.2 The Customer can submit the offer via the online order form integrated in the seller's online store. In doing so, the customer, after placing the selected goods in the virtual shopping cart and going through the electronic ordering process, submits a legally binding contract offer with regard to the goods in the shopping cart by clicking the button that concludes the ordering process. After sending the order, the Customer immediately receives a confirmation e-mail from the Seller. This e-mail does not constitute an acceptance of the contract. The declaration of acceptance of the contract is made only with the shipment of the purchased goods. When ordering multiple items, the contract acceptance applies only to goods actually shipped.

3.3 In cases where prices in the online store are incorrectly displayed due to technical errors, the seller is entitled to contest. The burden of proof regarding an error is on the Seller. Payments already made will be refunded to the Customer immediately.

3.4 The German, French and English languages are available for the conclusion of the contract.

3.5 The order processing and contacting usually take place via e-mail and automated order processing. The Customer must ensure that the e-mail address provided by him for order processing is correct and that the e-mails sent by the Seller to this address can actually be received and read by him. In particular, when using SPAM filters, the Customer must ensure that all e-mails sent by the Seller or by third parties commissioned by the Seller to process the order can be delivered or received.

4. PRICES AND SHIPPING COSTS

4.1 For orders in the online shop, the prices stated on the respective product page at the time of the order shall apply. The prices are final prices including the applicable statutory value added tax and all other price components. Excluded from this are the shipping costs. These are charged separately for the order and depend in particular on the destination country and weight of the purchased goods as well as the selected shipping method. The shipping costs are indicated in the order step "Delivery".

4.2 When returning purchased goods, the Seller offers registered Customers the possibility to fill in the return form in the online store via "My Returns" in "My Account" and thus request the return. For all guest orders, the Seller asks to contact the Customer service to receive the return label. For more information on returns, please refer to Article 9 "Returns" or contact Customer Service (see Article 12).

5. PAYMENT OF THE PURCHASE PRICE

5.1 The payment options are communicated to the Customer in the online shop of the Seller country-specific. The Seller offers the following payment methods: Credit card, PayPal and bank transfer.

5.2 The Seller accepts various credit cards. The invoice amount is debited from the Customer's credit card immediately after receipt of the order.

5.3 For PayPal payment, the Customer is automatically redirected to PayPal.

5.4 In case of bank transfer, the invoice amount should be transferred to the bank account of the seller within 7 (seven) days. The purchased goods will be shipped only after receipt of payment (credit to the bank account of the Seller).

5.5 All payments will be settled exclusively in Swiss Francs (CHF) or EURO (EUR) depending on the Customer's choice.

6. DELIVERY

6.1 Deliveries of purchased goods shall be made to the delivery address specified by the Customer when placing the order. The customer is responsible for ensuring that deliveries can be made to the specified delivery address during normal business hours. Deliveries are usually shipped within 3 to 7 business days, depending on the destination country, provided that the invoice amount has been paid in full or credited to the Seller's bank account.

6.2 If the Customer is acting as an entrepreneur, the risk of accidental loss and accidental deterioration of the sold goods shall pass to the Customer as soon as the seller has delivered or handed over the purchased goods to the forwarding agent, the carrier or any other person designated to carry out the shipment. If the Customer acts as a final consumer, the risk of accidental loss and accidental deterioration of the purchased goods shall generally pass only upon delivery of the goods to the customer or a person authorized to receive them.

6.3 The Seller reserves the right to withdraw from the contract in case of incorrect or improper self-delivery. This shall only apply in the event that the Seller is not responsible for the non-delivery and the Seller has concluded a specific covering transaction with the supplier with due diligence. The seller will make all reasonable efforts to procure the purchased goods. In the event of non-availability or only partial availability of the goods, the Customer will be informed immediately and the purchase price paid will be refunded without delay.

6.4 In cases of force majeure, the delivery time may be unexpectedly extended. Force majeure shall include, but not be limited to, strikes, lockouts, governmental interventions, shortages of energy and raw materials, transport bottlenecks, operational impediments due to, for example, fire, water, machine damage and lightning strikes, and all other impediments which the Seller could not foresee and for which the Seller is not responsible. The start and end times of such impediments to delivery shall be communicated by the Seller without delay.

6.5 The Customer has to report all obvious transport damage immediately to the deliverer and the Seller. The Customer is asked to send the Seller meaningful photos of the damaged goods by e-mail (see Article 12). Further information on handling damaged goods can be found on our website in the “Delivery” section.

The notification has no effect on the warranty rights.

6.6 If a Customer does not accept a package or does not pick it up at the post office, which can happen for reasons such as vacation or disinterest in the ordered product, the shipping costs will not be refunded to the Customer.

6.7 If the Customer requests the product to be re-delivered, he must pay the shipping costs for this re-delivery. The Seller reserves the right to wait for the payment of these shipping costs before resending the product.

6.8 The Seller may also exercise the right to withdraw from the contract.

In the event of withdrawal from the contract, the Seller will refund the Customer the purchase price of the goods, but not the cost of shipping the goods back and forth.

If shipping charges were not shown separately but were included in the sales price, the sales price may be reduced by the actual shipping charges incurred. Likewise, costs such as storage fees may be deducted from the purchase price.

7. TRANSFER OF OWNERSHIP

7.1 Ownership of the purchased and delivered goods passes together with the risk (see Article 6.). Until this time, the goods remain the property of the Seller.

8. NATURE OF GOODS OFFERED IN THE ONLINE SHOP

8.1 The product details of the goods contained in the online store are approximate and may vary. The seller provides no warranty for this information. If the product specification contains a color specification, this is authoritative. Slight deviations in the external appearance between the original and the digital product image in the online store are possible. The same applies to handmade goods. Some goods, especially furniture, are delivered in individual parts that must be assembled by hand. The Seller does not offer an assembly service.

9. RETURN

9.1 The Seller additionally grants the Customer a voluntary return period of 14 days for purchased goods. This period refers to calendar days and starts after the expiry of the statutory 14-day withdrawal period (see Article 10). Thus, the customer has a total of 28 days money-back guarantee, excluding personalized goods.

The voluntary return period is only observed by returning the shippable goods in original packaging in due time. The date of the postmark is valid. For freight items, an appointment shall be made through the Seller and the goods will be picked up accordingly.

9.2 Excluded from the right of return are, due to the sensitive product quality, live indoor plants as well as dry plants, unless these goods were delivered to the customer with obvious transport damage.

In this case, the customer is obliged to immediately complain to the carrier or the post office and refuse to accept the goods. In this case, the customer must obtain a confirmation of damage from the parcel carrier and report all transport damage immediately to the seller, if possible with photographic evidence. The right of return does not apply to the purchase of gift cards (gift vouchers). The right of return does not apply to contracts for the delivery of goods that have been manufactured according to the customer's specifications or are clearly tailored to personal needs or are not suitable for return due to their nature or spoil quickly or whose expiration date would be exceeded, for the delivery of audio or video recordings or software if the delivered data carriers have been unsealed by the customer or for the delivery of newspapers, journals and magazines.

9.3 When returning goods, the Seller offers registered Customers the possibility to fill in the return form in the online shop via "My Returns" in "My Account" and thus request the return.

For all guest orders, a return label can be requested from Customer Service (see Article 12).

9.4 Returns from Switzerland and Liechtenstein: the return label will be enclosed in each package. The package can be dropped off at any postal office.

9.5 Returns from the EU: the return label will be sent to the Customer by e-mail after the return request. The package can be dropped off at the respective shipping provider. More information can be requested from Customer Service (see Article 12).

9.6 However, a mandatory condition for exercising the voluntary right of return is that the goods are returned complete, in their original condition with the original etiquette, intact and without damage in the original sales packaging. The Customer has the opportunity to inspect the goods, try them out and test them.

If the goods are used beyond this inspection and this results in signs of use or other deterioration and damage to the purchased goods, the Seller reserves the right to refuse to take back the goods damaged by the Customer.

The Customer shall bear the transport risk when returning the goods.

9.7 If the returned goods are not in the original condition, the Customer shall pay compensation to the Seller.

9.8 The refund of the purchase price of the returned goods shall always be made to the payment method used by the Customer at the time of payment.

If the goods were paid by PayPal or credit card, the refund will be made to the corresponding PayPal - or credit card account.

9.9 Shipping costs are generally not reimbursed by the Seller.

9.10 If no separate shipping fee was displayed and charged at checkout, we reserve the right to deduct a flat-rate amount corresponding to the standard shipping costs from the refund.

9.11 By way of exception, Pineapple Style will cover both the shipping and return costs if the return is due to a reason attributable to us, in particular in cases of: (a) incorrect delivery (b) damaged goods.

9.12 Refunds will be processed after receipt and inspection of the returned goods using the original method of payment.

9.13 This regulation applies regardless of whether the return is due to personal preference (e.g. dislike of the product) or a defect. Statutory warranty rights remain unaffected.

9.14 Compliance with the conditions set forth in this Article 9 shall not affect the Customer's statutory right of withdrawal (see Article 10) and the latter shall remain in force regardless of these conditions. Until the end of the period for the statutory right of withdrawal, only the statutory provisions set forth therein shall apply. Furthermore, this contractually granted (voluntary) right of return does not affect the statutory warranty rights, which continue to exist in full.

10. RESCISSION / REVOCATION POLICY

10.1 REVOCATION POLICY

Customers who qualify as consumers within the meaning of Article 1.3 have a right of withdrawal in accordance with this provision.

10.2 Consumers may revoke a contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which the buyer or a third party named by him, who is not the carrier, has taken possession of the purchased goods.

10.3 To exercise the right of withdrawal, the consumer must notify the seller (Pineapple Style GmbH, Austrasse 56, 9490 Vaduz, Principality of Liechtenstein, tel: +423 238 1777 [email protected]) by means of a clear statement (eg a letter sent by mail or e-mail) about the decision to revoke the contract. The attached sample cancellation form can be used for this purpose.

To comply with the withdrawal period, it is sufficient if the notification of the exercise of the right of withdrawal is sent by the consumer before the expiry of the withdrawal period.

10.4 Consequences of revocation: In the event of revocation, the seller will repay all payments received, including delivery costs (with the exception of additional costs resulting from the fact that the consumer has chosen a type of delivery other than the most favorable standard delivery offered by the seller), without undue delay and no later than 14 days from the day on which the notification of revocation of the contract is received by the seller. For this repayment, the Seller shall use the same means of payment that the Consumer used in the original transaction, unless expressly agreed otherwise. The seller may refuse repayment until he has received the goods back or the consumer has provided proof that he has returned the goods, whichever is the earlier.

10.5 The Consumer shall return or hand over the goods to the Seller without undue delay and in any case not later than 14 days from the day on which he notifies the Seller of the revocation of the contract.

The deadline is met if the consumer sends the goods before the deadline of 14 days.

10.7 The consumer shall only be liable for any loss in value of the goods if such loss in value is due to handling of the purchased goods that is not necessary for testing the quality, characteristics and functioning of the goods.

10.8 REVOCATION FORM

To:

Pineapple Style Ltd
Austrasse 56
9490 Vaduz
Principality of Liechtenstein
Email: [email protected]

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

_____________________________________________________________

_____________________________________________________________

Ordered on (*) ____________ / received on (*) __________________

______________________________________________________________

Name of the consumer(s)

______________________________________________________________

Address of the consumer(s)

______________________________________________________________

Signature of the consumer(s) (only in case of notification on paper)

_________________________

Date

(*) Delete as applicable

11. LIABILITY

11.1 In the event of an unlawful breach of its own contractual obligations under these GTCs, the Seller shall be liable to the Customer without limitation for direct and proven damage caused by it intentionally or through gross negligence. The seller is expressly not liable for slight negligence or for indirect or consequential damages. Consequential damages are in particular loss of profit, damage to reputation and loss of data as a result of temporary impairments or interruptions in the availability of the Seller's goods services and as a result of failure of transport channels, transmission errors, untimely delivery of goods, incorrect price or service information and errors in order confirmations.

The regulations of the product liability law, the liability for assumed guarantees as well as the manufacturer of goods offered in the online store remain unaffected.

12. COMPLAINTS | CUSTOMER SERVICE

12.1 The seller always tries to satisfy its customers and customer feedback is important to us. The seller will handle customer concerns as soon as possible. For inquiries, customer service is available as follows:

Email: [email protected]
Phone: +423 238 1777.

13. REDEMPTION OF PROMOTION VOUCHERS AND VOUCHER CODES

13.1 Vouchers issued free of charge by the Seller as part of promotions with a specific period of validity and which cannot be purchased by the Customer (hereinafter "Voucher Code") can only be redeemed in the Online Shop and only during the specified period.

13.2 Individual goods may be excluded from the voucher promotion, provided that a corresponding restriction results from the content of the voucher code.

13.3 Voucher codes can only be redeemed before completing the order process. Subsequent offsetting is not possible.

13.4 The value of the goods must be at least equal to the amount of the voucher code. Any remaining balance will not be refunded by the seller.

13.5 If the value of the Voucher Code is not sufficient to cover the order, one of the other payment methods offered by the Seller may be chosen to settle the difference.

13.6 The balance of a Voucher Code is neither paid out in cash nor does it earn interest.

13.7 The Voucher Code will not be refunded if the Customer returns the goods paid for in full or in part with the Voucher Code within the scope of his statutory right of withdrawal or the right of return voluntarily granted by the Seller.

13.8 The shipping costs are not taken into account in the case of a required minimum order value and are furthermore excluded from any discount deductions, unless this has been defined otherwise by deviating promotion conditions.

14. REDEMPTION OF PINEAPPLE GIFT CARDS (GIFT CERTIFICATES)

14.1 Vouchers or gift cards that can be purchased via the online store (hereinafter "gift cards") can only be redeemed in the online store, unless otherwise stated in this gift card.

14.2 Gift Cards must be redeemed by the end of the second year following the year of purchase, otherwise they will expire in favor of the Seller.

14.3 Gift Cards can only be redeemed before the order process is completed. Subsequent offsetting is not possible.

14.4 Only one Gift Card can be redeemed for an order.

14.5 Gift Cards can be used only for the purchase of goods in the online store and not for the purchase of additional Gift Cards.

14.6 If the value of the Gift Card is not sufficient to cover the order, one of the other payment methods offered by the Seller may be chosen to settle the difference.

14.7 The credit balance of a gift card is neither paid out in cash nor does it earn interest.

14.8 The Gift Card is transferable. The Seller may make payment with discharging effect to the respective holder redeeming the Gift Card in the Online Shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the ineligibility, legal incapacity or lack of representative authority of the respective holder.

15. DATA PROTECTION

15.1 In the course of registering as a member in the online store, the customer is requested to provide personal data. This is data that the seller needs to process the contracts concluded in the online store. All personal data will be treated confidentially by the seller and in accordance with the relevant legal regulations. In order to secure the data in online payment transactions, the Seller protects them using state-of-the-art encryption techniques such as the Secure Socket Layer (SSL). The SSL is a recognized standard protocol that ensures secure data exchange. All data used by customers to place orders is transmitted in encrypted form.

15.2 The Seller's privacy policy can be found at http://www.pineapple-style.com/privacy-policy/. This statement may be unilaterally adapted by the Seller from time to time to the changed legal conditions.

16. IMAGE RIGHTS

16.1 All rights of use of image material used in the online store belong to the seller or his business partners. The use of the material is protected by copyright and may not be used by third parties without the express permission of the seller or the manufacturer of the goods.

17. FINAL PROVISIONS

17.1 All legal relations between the customer and the seller shall be governed by the laws of the Principality of Liechtenstein, to the exclusion of the laws on the international sale of movable goods. In the case of consumers, this choice of law shall only apply insofar as this does not deprive the customer of the protection granted by mandatory provisions of the law of the state in which the consumer has his habitual residence.

17.2 The Seller reserves the right to amend these GTC at any time for future transactions. Excluded from this are unreasonable changes, in particular of essential parts of the contract, such as the main services owed, which would be the subject of an amendment contract.

17.3 Wherever only masculine personal designations were chosen, this was done only for reasons of reader-friendliness.

December 2025
Pineapple Style Ltd